Email Operations Analyst

Chicago, Illinois, United States Full-time

closerlook's Email Operations Analyst will play an integral role in creating and reporting on all email communications that we send. Responsibilities center on working closely with Strategic, Creative and Technology teams to translate communication strategies and functional requirements into operational email campaigns.

The Email Operations Analyst must have a deep understanding of how data plays a role in communications, and possess the ability and desire to understand how to apply the latest thinking in email marketing to help our clients reach their customers.  The position is part of the larger closerlook technology team and reports to the Interactive Lead, Manager


  • Develop and code HTML emails
  • Implement email campaigns and flows within an email marketing system
  • Monitor email campaigns, verifying deliverability, open rate and overall campaign metrics
  • Manage the technical execution of email marketing campaigns targeted at current customers
  • Identify opportunities to optimize our email campaigns to increase customer acquisition and retention
  • Translate communication strategy and creative design into tactical execution
  • Aid in the analysis and reporting of email marketing initiatives
  • Report marketing research and stay ahead of email marketing strategies
  • Work closely with the CRM data team to ensure email metrics are integrated and available in a larger CRM technical ecosystem


  • BA/BS degree required
  • 1-3 years of email development and/or front-end coding experience with a proven track record of results
  • 1-2 years of experience with marketing automation and campaign management software
  • 1 – 2 years of B2B direct marketing experience
  • Knowledge of email-friendly HTML with experience in coding for a multitude of email systems (MS Outlook, Gmail, etc)
  • Understanding of the data needed to support the execution of communication strategies
  • Proven skills with email marketing operations, technology and campaign management (Marketo, Act On)